WEVIKO is a connecting platform — refund policies apply between customers and garages/suppliers. WEVIKO provides mediation when disputes arise.
1. Refund-eligible cases
Customer paid but garage has not started service — 100% refund.
Parts paid but not yet delivered — 100% refund (if supplier agrees to cancel).
Service performed not as committed or caused damage due to garage fault — partial or full refund as agreed.
Parts delivered not as described / manufacturing defect — 100% refund + return shipping cost.
2. NON-refundable cases
Service completed as committed.
Customer changes mind after garage has begun preparation (startup fee may be retained).
Parts used/installed without manufacturing defect.
Disputes about personal preference (not technical fault).
3. Refund request process
Step 1: Contact the garage/supplier directly via WEVIKO chat within 7 days of the incident.
Step 2: If both parties agree — garage/supplier executes the refund directly.
Step 3: If no agreement — submit a support request to WEVIKO: support@weviko.com with full evidence (photos, videos, invoices).
Step 4: WEVIKO mediates and responds within 7 business days.
4. Processing time
VNPay refund: 5-15 business days (per bank regulations).
Direct bank transfer refund: 1-3 business days.
Complex cases requiring verification: up to 30 days.
5. Fees
WEVIKO refunds 100% of the 2.5% service fee if the transaction is fully refunded.
Bank or payment gateway fees (if any) are not WEVIKO's responsibility.
Return shipping cost is borne by the at-fault party (garage/supplier or customer, case by case).
6. Contact support
Email: support@weviko.com
Response within 24 business hours.