Terms of Service

1. Definitions

"WEVIKO" refers to the technology platform connecting customers (vehicle owners), garages/repair shops, and parts suppliers in Vietnam.

"User" includes Customers, Garages, Suppliers, and Administrators who register an account on WEVIKO.

"Service" means all booking, estimation, payment, review, and repair-history-management features provided by WEVIKO via web and mobile.

2. Scope of service

WEVIKO acts as a technology intermediary connecting customers with garages and parts suppliers. WEVIKO does not directly provide repair services or sell parts.

Quality of repair services, parts warranty, and remediation responsibility belong to the executing garage/supplier.

WEVIKO provides transparency tools (estimates, history, reviews) to facilitate safe transactions between parties.

3. Account & user obligations

Users must register with accurate information and are responsible for maintaining the confidentiality of their password.

Garages and Suppliers must provide their valid Business Registration Certificate (ĐKKD) upon request and ensure all activities comply with Vietnamese law.

Users may not use the platform for fraud, scams, or to post unlawful content.

WEVIKO reserves the right to suspend or terminate violating accounts upon written notice.

4. Payments & commission

Customers pay garages via VNPay (online) or direct bank transfer (offline) to the garage's registered account.

WEVIKO charges a 2.5% service fee on each successful transaction, deducted automatically when the garage receives payment.

VAT invoices (10%) are issued by the garage/supplier in accordance with Vietnamese law.

Any payment dispute must be reported to WEVIKO within 7 days of the transaction date.

5. Reviews & user-generated content

Customers may only post reviews after a transaction is confirmed as completed.

Reviews must be truthful, non-offensive, and compliant with public morality.

WEVIKO reserves the right to hide or remove reviews that violate the above principles.

6. Disputes & resolution

When disputes arise between customers and garages/suppliers, the parties shall first attempt negotiation.

If no agreement is reached, either party may submit a support request to WEVIKO. WEVIKO will mediate by reviewing the case within 7 business days.

Unresolved disputes shall be brought before the competent court in Ho Chi Minh City.

7. Limitation of liability

WEVIKO is not responsible for the quality of repair services or the condition of parts provided by third parties.

WEVIKO is not responsible for indirect damages arising from the use of the platform (data loss due to user actions, service interruption due to force majeure).

WEVIKO's maximum liability in any case shall not exceed the total commission collected over the most recent 30 days.

8. Amendments

WEVIKO may update these terms at any time. The new version will be published on this page and take effect 7 days after publication.

Continued use of the platform after the effective date is deemed acceptance of the updated terms.

9. Governing law

These terms are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.