Support Center

Click "Sign in" on the home page → select your role (Customer / Garage / Supplier) → enter email and password. Customers can use a Google account. Garages and Suppliers must verify their business registration certificate before being approved.

On the sign-in page, click "Forgot password?" → enter your email → check your inbox and click the reset link. The link is valid for 1 hour.

Go to "Settings" → "Delete account". Note: Due to accounting/legal obligations, some transaction data will be retained for 12 months after deletion.

After signing in, go to "New booking" → select your vehicle → select garage → select request type (suggestions provided) → describe symptoms → choose date and time → submit. The garage will respond within a few hours.

Yes. Go to "My bookings" → select the booking → enter reason → confirm. If the garage has already started preparation, a startup fee may be retained per agreement with the garage.

Currently WEVIKO supports: (1) Online payment via VNPay (ATM cards, credit cards, QR Code), (2) Direct bank transfer to the garage account via VietQR code.

WEVIKO charges a 2.5% service fee on each successful transaction. This fee is automatically deducted when the garage receives payment — customers do not pay anything extra.

VAT invoices (10%) are issued by the garage/supplier in accordance with Vietnamese law. Please request the invoice directly from the garage if needed.

See details on the "Refund Policy" page. Summary: (1) Contact the garage directly via chat within 7 days → (2) If no agreement, send an email to support@weviko.com with evidence → (3) WEVIKO mediates within 7 business days.

Reviews can only be written after the transaction is confirmed as completed. Go to "Service history" → select the repair → click "Write a review".

Go to the sign-in page → select "Garage / Service Shop" → register account → complete the profile with business info and business registration certificate. WEVIKO reviews and approves within 1-3 business days.

Garages register their bank account on the "Bank account" page. When a customer pays online via VNPay, the money is transferred to the garage account after deducting the 2.5% fee. For direct bank transfers, the money goes directly to the garage account, and the garage confirms receipt on the system to update the order status.

Register the "Supplier" role → provide business registration certificate → upload parts catalog. WEVIKO will connect parts inquiries from partner garages.

All data is encrypted in transit (TLS) and at rest (AES-256). Each account can only access its own data via Row Level Security. See the "Privacy Policy" page for details.