Support Center

Click "Sign in" on the home page → select your role (Customer / Garage / Supplier) → enter email and password. Customers can use a Google account. Garages and Suppliers must verify their business registration certificate before being approved.

On the sign-in page, click "Forgot password?" → enter your email → check your inbox and click the reset link. The link is valid for 1 hour.

Go to "Settings" → "Delete account". Note: Due to accounting/legal obligations, some transaction data will be retained for 12 months after deletion.

After signing in, go to "New booking" → select your vehicle → select garage → select request type (suggestions provided) → describe symptoms → choose date and time → submit. The garage will respond within a few hours.

Yes. Go to "My bookings" → select the booking → enter reason → confirm. If the garage has already started preparation, a startup fee may be retained per agreement with the garage.

You pay the garage or supplier directly: bank transfer via VietQR (or cash at the garage). WEVIKO does not hold payments.

During the pilot, WEVIKO is free and takes no fee on transactions. If fees are introduced later, WEVIKO will announce them at least 30 days in advance.

VAT invoices (10%) are issued by the garage/supplier in accordance with Vietnamese law. Please request the invoice directly from the garage if needed.

See details on the "Refund Policy" page. Summary: (1) Contact the garage directly via chat within 7 days → (2) If no agreement, send an email to support@weviko.com with evidence → (3) WEVIKO mediates within 7 business days.

Reviews can only be written after the transaction is confirmed as completed. Go to "Service history" → select the repair → click "Write a review".

Go to the sign-in page → select "Garage / Service Shop" → register account → complete the profile with business info and business registration certificate. WEVIKO reviews and approves within 1-3 business days.

Garages register a bank account under "Bank account". Customers transfer straight to it via VietQR; WEVIKO does not hold money or deduct any fee during the pilot.

Register the "Supplier" role → provide business registration certificate → upload parts catalog. WEVIKO will connect parts inquiries from partner garages.

All data is encrypted in transit (TLS) and at rest (AES-256). Each account can only access its own data via Row Level Security. See the "Privacy Policy" page for details.